Privacy Policy for jewellery.horse
Last Updated: 27 January 2026
At jewellery.horse, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
We collect information to provide the best possible service and to fulfill your orders effectively.
- Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (processed securely via our payment gateway), email address, and phone number.
- Device Information: We automatically collect certain information about your device, including your IP address, browser type, and time zone, to help us optimize our site experience.
- Correspondence: If you contact us via info@jewellery.horse, we retain a record of that communication to better assist you.
2. How We Use Your Information
We use the information we collect to:
- Fulfill and ship your orders.
- Communicate with you regarding your order status.
- Screen for potential risk or fraud.
- Provide you with information or marketing (if you have opted in) about our latest collections and offers.
3. Sharing Your Information
We only share your personal information with third parties who help us operate our business:
- Service Providers: For example, we use Shopify/WooCommerce to power our store and various couriers to deliver your jewelry.
- Legal Compliance: We may share information to comply with applicable laws and regulations or to respond to a lawful request for information.
4. Data Security
The security of your personal information is important to us. We use industry-standard encryption and secure socket layer (SSL) technology to protect your data during transmission.
5. Your Rights
Depending on your location (such as the UK, EU, or California), you may have the right to:
- Access the personal information we hold about you.
- Request that your personal information be corrected, updated, or deleted.
- Opt-out of marketing communications at any time.
6. Cookies
We use cookies to improve your browsing experience and remember your preferences. You can choose to disable cookies through your browser settings, though this may affect the functionality of our site.
7. Contact Us
For more information about our privacy practices, or if you have questions or complaints, please contact us at:
Email: info@jewellery.horse
Website: https://jewellery.horse
Terms of Service
Last Updated: 17 February 2026
Welcome to jewellery.horse. By accessing our website and purchasing our products, you agree to be bound by the following terms:
1. Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction. You may not use our products for any illegal or unauthorized purpose.
2. Product Accuracy
We make every effort to display the colors and textures of our jewelry as accurately as possible. However, because precious stones and metals can vary, and screen displays differ, we cannot guarantee that your monitor’s display of any color will be 100% accurate.
3. Pricing and Modifications
- Prices for our products are subject to change without notice.
- We reserve the right to modify or discontinue any service or product at any time.
- We are not liable to you or any third party for any price change or service suspension.
4. Shipping and Customs
For international orders, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Custom duties or taxes are the responsibility of the customer.
5. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of [Insert Your Country/State].
Refund & Return Policy
At jewellery.horse, we want you to be thrilled with your purchase. If you are not completely satisfied, we are here to help.
1. Return Window
We offer a 14-day return policy. If that many days have gone by since your delivery, we unfortunately cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging (including any certificates of authenticity).
- Exclusions: Custom-made pieces, engraved items, and earrings (for hygiene reasons) are generally non-returnable unless they arrive damaged.
3. Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 30 business days. LESS 20% refund charges
4. Shipping Costs
- You will be responsible for paying for your own shipping costs for returning your item.
- We highly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
5. Damaged Items
If your jewelry arrives damaged, please contact us immediately at info@jewellery.horse with photos of the item and packaging so we can resolve the issue for you right away.
At jewellery.horse, we believe that fine jewelry should be as spirited and enduring as the creatures that inspire our name. Our collection is curated for those who appreciate the strength of precious metals and the untamed brilliance of ethically sourced gemstones.
Our Philosophy
Jewelry is more than an accessory; it is a milestone, a memory, and a statement of character. Whether it’s a bespoke engagement piece or a bold daily staple, we focus on craftsmanship that stands the test of time. We don’t just follow trends—we chase quality.
Why jewellery.horse?
- Artisanship: Every piece is vetted for structural integrity and aesthetic perfection.
- Transparency: From our workshop to your doorstep, we provide clear communication and fair pricing.
- The Personal Touch: We aren’t a faceless corporation. We are a small team of enthusiasts dedicated to helping you find a piece that truly resonates.
Based in South Africa, we ship our collections worldwide, ensuring that no matter where you are, a touch of elegance is always within reach.
What Happens Next?
- Preparation: We are carefully inspecting and polishing your piece to ensure it’s perfect.
- Shipping: Once it leaves our stable, you’ll receive a shipping confirmation email with a tracking number.
- Delivery: Most orders arrive within [3-7] business days.
A Note on Care:
Your new jewelry is precious. To keep it shining, we recommend avoiding contact with harsh chemicals and storing it in the box provided when not in use.
If you have any questions, simply reply to this email or reach out to us at info@jewellery.horse.
Stay Elegant,
The jewellery.horse Team
1. Shipping & Delivery Page
Headline: From Our Stable to Your Doorstep.
We take the security of your jewelry seriously. Every order is packaged discreetly and handled with the utmost care.
Shipping Rates & Times
| Destination | Estimated Delivery | Cost |
| Domestic | 3–5 Business Days | Free ] |
| Express | 1–2 Business Days | R500.00 |
| International | 7–14 Business Days | Calculated at Checkout |
🚚 Fully Insured Shipping
All orders are shipped via DHL with full insurance. In the rare event that your package is lost or damaged in transit, we’ve got you covered.
📦 Signature Required
For your protection, all orders over $50 require a signature upon delivery. We recommend shipping to an address where someone will be available to receive the package.
🌍 International Customs
Please note that international orders may be subject to import duties and taxes once a shipment reaches your country. jewellery.horse is not responsible for these charges; they are the responsibility of the customer.